Overview

Users and Agents can provide feedback on Maven’s responses. Feedback is automatically submitted when a user clicks thumbs up or thumbs down. Users can optionally provide feedback text. Feedback is also created when a user sees a handoff response from Maven or when a human agent clicks the insert button within Copilot.

Note that thumbs up and thumbs down feedback are used as part of Maven’s quality calculations.

Navigation

• Feedback: The Feedback page displays all feedback received by Maven. Feedback can be filtered by date range, feedback type, or text match. Feedback can also be exported to a CSV file.

• Feedback Details: Clicking on a row in the feedback table opens the Feedback Details page. This page displays the full feedback text and links to the conversation the feedback is associated with.