Maven’s Multi-Language Support Overview

Maven’s multi-language support enables global organizations to handle customer support cases in various languages.

Maven’s Multi-Language Co-pilot Support

The Maven co-pilot help both non-English and English-only agents to provide high-quality service across multiple languages. Here’s how it works:

  • Universal Translation: Maven’s Co-Pilot can translate support tickets written in any language into the agent’s default language, allowing English-only agents to respond to tickets in multiple languages. This is particularly useful for organizations that primarily operate in English but need to support customers worldwide.
  • Localized UI: The user interfaces of Maven’s Co-Pilot are localized for non-English users, making the platform accessible in various languages. This includes toggling between ticket language and the agent’s default language for seamless communication.
  • Knowledge Base Integration: When a question is asked in a non-English language, Maven prioritizes retrieving relevant documents in the same language. If no such documents exist, Maven will translate content from other languages, such as English, to match the query.
  • Agent Language Flexibility: Agents can work in their preferred language, while the system supports translation of both the tickets and the responses to ensure accuracy in all communications.

Translate co-pilot demo

Maven’s Multi-Language Chat Support

Maven’s self service experences (chat, search, slack, etc) have multi-language support. When a user asks a questions, all answers, followups, and actions are translated into the user’s language. Here is how it works:

  • Localized UI: The user interfaces of Maven’s chat are localized for non-English users (typically as a configuration).​
  • Knowledge Base Integration: When a question is asked in a non-English language, Maven prioritizes retrieving relevant documents in the same language. If no such documents exist, Maven will translate content from other languages, such as English, to match the query.

Languages Supported

LanguageChat SupprtUI Support
Albanian
Amharic
Arabic
Armenian
Bengali
Bosnian
Bulgarian
Burmese
Catalan
Chinese
Croatian
Czech
Danish
Dutch
English
Estonian
Finnish
French
Georgian
German
Greek
Gujarati
Hindi
Hungarian
Icelandic
Indonesian
Italian
Japanese
Kannada
Kazakh
Korean
Latvian
Lithuanian
Macedonian
Malay
Malayalam
Marathi
Mongolian
Norwegian
Persian
Polish
Portuguese
Punjabi
Romanian
Russian
Serbian
Slovak
Slovenian
Somali
Spanish
Swahili
Swedish
Tagalog
Tamil
Telugu
Thai
Turkish
Ukrainian
Urdu
Vietnamese

If you need an additional language support, please reach out.