Ask Maven

Ask Maven Overview

Ask Maven Overview

Ask Maven is your intelligent, conversational workspace for exploring performance insights, uncovering trends, and boosting team productivity, all within the Maven platform. Ask Maven empowers every team to make data-driven decisions in real time. Ask Maven helps you:

  • Instantly answer team questions using your organization’s conversation data.
  • Boost onboarding and operational productivity by making insights self-serve.
  • Continuously improve through feedback loops and usage learning.

Accessing Ask Maven

To open Ask Maven, navigate to Agent Designer > Explore > Ask Maven. The interface allows you to type in questions and select the purple arrow to get a response from Ask Maven with data, insights, and actionable takeaways.

How to Use Ask Maven

Simply ask questions in natural language. For example:

  • “Show me conversation volume trends this month.”
  • “What’s our resolution rate?”
  • “Break down conversations by sentiment.”

Ask Maven understands plain English queries about performance metrics, trends, and categories. You can:

  • Filter and group data (e.g., “by app,” “by category,” or “by sentiment”).
  • Specify time intervals (daily, weekly, monthly, or yearly).
  • Request specific metrics like averages, sums, counts, medians, or maximum values.
  • Visualize results instantly with charts or tables - exportable for reporting or sharing.

Questions You Can Ask Ask Maven

Business Performance & Analytics

  • “Tell me about our resolutions.”
  • “What’s our resolution rate?”
  • “Show me conversation volume trends.”
  • “How is Maven performing this month?”
  • “What’s our first response time?”
  • “Show me average handle time trends.”

Employee Usage & Copilot

  • “Show me employee usage.”
  • “How are agents using Copilot?”
  • “Which agents are using inserts the most?”
  • “Show me Copilot insert trends.”

Categories & Topics

  • “What are our top conversation categories?”
  • “Show me volume by category.”
  • “Which topics have the most positive feedback?”
  • “Break down conversations by sentiment and category.”

Feedback and Sentiment

  • “Show me feedback trends and a chart with feedback per user”
  • “Which categories get the most thumbs up?”
  • “Show me sentiment analysis.”

Maven: Actions, Knowledge, and Quality

  • “What’s our quality score by category?”
  • “What are our top actions executed?”
  • “Show me which knowledge sources are used most.”
  • “List conversations that used incomplete actions.”

Supported Visualizations

Ask Maven automatically formats answers into easy-to-understand visuals. You can also explicitly ask for data to be visualized in a specific way.

  • You can specify chart type for visualizations: tables, bar charts, pie charts, or line charts
  • You can ask to see trends of metrics aggregated over various time intervals: daily, weekly, monthly, or yearly
  • You can group data by different fields such as categories, apps, sentiment, feedback, or quality
  • Examples: “Show me a bar chart of conversations by tags”, “Create a pie chart of resolution status”, “Give me a table of conversations filtered by positive sentiment”, “Show weekly trends for the last quarter”

Other Actions

  • To copy a link from an Ask Maven conversation, click the ellipses next to the conversation and then Copy link
  • To delete an Ask Maven conversation, click the ellipses next to the conversation and then Delete