SMS

SMS support is configured using Twilio.

Installation

To install the sms app on your agent:

Locate the chat app

Navigate to the Apps page in the Agent Designer
Click on Browse & Install on the Apps Directory tile
Search for “SMS” and click on the SMS app tile

Install the app

Click on the Install button
See below for details on configuration options

Integration

In the Twilio console set the following values:

Provision a phone number that has SMS capability in Twilio.
Set the following values in the Messaging Configuration for the phone number:
- A message comes in: Webhook
- URL: https://sms.onmaven.app/api/${organizationId}/${agentId}/message
- HTTP: HTTP POST

In the SMS App settings configure:

Twilio Account SID (found on your Twilio Account Dashboard)
Twilio Auth Token (also on your Twilio Account Page)
Conversation TTL - The time in minutes that a conversation will be persisted until a new conversation will be created for an incoming SMS message. Defaults to 10 minutes.