Maven Apps3rd Party Surfaces

Slack

Maven provides a Slack bot that brings the full Maven experience directly into Slack.

Installation

To install the chat app on your agent:

1

Locate the chat app

  • Navigate to the Apps page in the Agent Designer
  • Click on Browse & Install on the Apps Directory tile
  • Search for “Slack” and click on the Slack app tile
2

Install the app

  • Click on the Install button
  • See below for details on configuration options

Setup within Slack

After you install the Slack app in Agent Designer, click on the Instuctions tab, click the link to install the Maven Slack bot to your Slack Workspace. Follow the steps to authorize the app and then select a channel to enable the bot on.

Installing Multiple Agents

To install multiple agents in your Slack workspace:

  1. Install the Slack app for each agent you want to add
  2. During the OAuth authorization flow, select a unique channel for each agent
    • Each agent must be assigned to a different channel
    • Channels already assigned to other agents cannot be reused